A complaint is negative feedback about services or staff which has not been resolved locally.

Informal Resolution of complaints as the first step

Issues arising during training and assessment that are the source of frustration or are in dispute should be resolved at the time, as they occur between the persons involved, where possible. This may include advice, discussions, and general mediation in relation to the issue.

Formal Complaints

In some cases where an informal resolution is not possible, you are encouraged to come forward and inform us of your concerns with the confidence that you will be treated fairly.

Please note: All formal complaints must be lodged within seven (7) calendar days of the occurrence.

For further information on LGI's formal complaints policy and procedures, please refer to the Student Information Handbook which can be found under the 'Student Information' tab on this portal.

If you have questions about this form, please contact us.